Know your rights Refunds & Returns

Welcome to the Noosa Chocolate Factory website. By continuing to browse our website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Noosa Chocolate Factory’s relationship with you in relation to this website.The term ‘Noosa Chocolate Factory’, ‘us’ or ‘we’ refers to the owner of the Noosa Chocolate Factory website. Our registered office is 144 Adelaide Street, Brisbane City, 4000, Queensland. The term ‘you’ refers to the user or viewer of our website.

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at nicola@thenoosachocolatefactory.com.au

DISCLAIMERS FOR NOOSA CHOCOLATE FACTORY

All the information on this website – www.noosachocolatefactory.com.au – is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The entire contents and design subsisting in, relating to or arising out of this website, including but not limited to copyright, logos, trademarks, designs, text, graphics, images, information, applications and other files, and their selection and arrangement are the intellectual property of us, our content providers and our licensors with all rights reserved.

You must not do anything, or omit to do anything, which may infringe our intellectual property rights, except where expressly authorised in these terms and conditions.

PHYSICAL PRODUCTS

The Noosa Chocolate Factory is not liable for any late or damaged deliveries caused by third party courier services. We will use packaging methods and express post services that will aim to reduce the impact of heat on the chocolate products, but it is ultimately the customers risk to purchase our products during warmer months (September – April).

The Noosa Chocolate Factory uses Australia Post and/or other reputable courier companies to deliver physical goods.

Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery location and the delivery company chosen.

The Noosa Chocolate Factory is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly and The Noosa Chocolate Factory will assist in the investigation where possible. Replacement of damaged or lost items is made at the discretion of The Noosa Chocolate Factory.

RETURNS AND REFUNDS

The Noosa Chocolate Factory handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We cannot exchange goods or refund purchases due to their perishable nature unless an incorrect order has been dispatched.

Should you wish to request a refund, you must notify us within two days of delivery with a valid reason. Refunds are made at the discretion of The Noosa Chocolate Factory.

CONSENT

By using our website, you hereby consent to our disclaimer and agree to its terms.

UPDATE

Should we update, amend or make any changes to this document, those changes will be prominently posted here.

You must not use this website for any purpose, or in any way, which is unlawful. These terms and conditions are governed by the laws of Queensland. You are deemed to submit to the non-exclusive jurisdiction of the courts of Queensland. These terms and conditions constitute the entire agreement between you and us, and governs your use of this website, superseding any prior agreements between you and us.